Returns & Exchanges
inbeTWEEN strives to provide you with products that are of the highest quality. But if for any reason you are unhappy with the items you receive, they can be returned for a store credit. Items must have original tags/labels attached and be unworn or unused and returned within 14 days from date of purchase.
Contact us before sending any items back: please do not send anything back without any communication prior.
Exchanges: Return the items to be exchanged. Please include a self-addressed prepaid satchel for your new items to be returned in. Original delivery charges will not be refunded.
Returns: Return the items to be refunded. You will be credited for the items (less delivery) as soon as they are received in original condition.
Damaged/Faulty Items: At inbeTWEEN, all items are carefully checked prior to dispatch. However, if merchandise is found to be defective, please contact us to discuss your options.
Out of Stock/Back Orders: From time to time, due to unforeseen circumstances, items may be out of stock. Should this happen, you will be contacted immediately to notify you of this. Should this occur, you will be given the opportunity to cancel your order, choose an alternate product or back order your item (where possible).
Please Note: discounted and sale items (including discount code sales) cannot be exchanged unless faulty. Please choose carefully.
PRE ORDERED ITEMS | Any items ordered with a pre order item, will be held until that item arrives in store. If you require other items quicker, we'd suggest placing a pre order on its own :)